Refund Policy

Last Updated: July 25, 2025

Thank you for purchasing from Roolerrad. We value your experience and will make reasonable efforts to address any concerns relating to your order.

For assistance, email support@roolerrad.com and include your order number, such as 309SHOP-1218, together with the email address used when the order was placed.

Please read the policy below before submitting a request.

Final Sale Policy

All purchases are considered final.

Returns and exchanges are not generally accepted. An exception may be made only when:

The product has a confirmed quality defect;
The item arrives damaged; or
The product delivered is not the item ordered.

Damaged, Defective, or Incorrect Products

Please examine your package promptly after delivery.

When an item arrives damaged, defective, or incorrect, you must notify our support team within 7 days after delivery.

Send your request to support@roolerrad.com and provide all of the following:

Your order number, for example 309SHOP-1218;
The email address connected to the purchase;
A detailed explanation of the problem; and
Clear photographs or video footage showing the damage, defect, or incorrect product.

Our team will review the submitted information before deciding whether the claim qualifies for assistance.

Each request is evaluated individually. Depending on the circumstances, the approved resolution may be:

A replacement;
A partial refund; or
A full refund.

Refund Processing

When a partial or full refund is approved, the amount will be returned to the original payment method used for the order.

Refunds generally appear within 7–12 business days after they are issued.

The exact time required for the funds to be posted may vary according to the processing procedures of your bank, card issuer, or payment provider.

Exchanges and Replacements

We do not provide standard product exchanges.

A replacement may only be offered when a product is confirmed to have arrived damaged or defective and the related claim has been approved by our support team.

Returns Without Authorization

Do not send a product back unless our support team has first instructed you to do so.

You must contact support@roolerrad.com and receive approval before returning any item.

Packages returned without prior notice or an approved claim will not be accepted. Refunds, replacements, or other assistance cannot be provided for unauthorized returns.