Shipping Policy

Thank you for choosing Roolerrad, your trusted partner for high-quality sports massage and fitness equipment. Our product range includes Workout Equipment for Strength Training, Indoor Fitness Gear for Home Training, and Massage Equipment. We recognize that the safe and timely arrival of your fitness and massage products is a crucial part of our commitment to quality. Our logistical team ensures each item is handled with the utmost care to maintain product integrity during transit, safeguarding the performance and durability of your fitness gear.

1. Corporate Identity and Service Channels

For any logistical inquiries, shipment tracking assistance, or issues related to your order delivery, please contact our dedicated support team through the following official channels:
Brand Identity: Roolerrad
Legal Entity: CONRAD (BOLTON A) LIMITED
Service Email: support@roolerrad.com
Direct Assistance: +1 (346) 244-5153
Registered Office: Suites D & E, Windrush Court, Blacklands Way, Abingdon, Oxfordshire, OX14 1SY, United Kingdom

2. Order Fulfillment and Validation Window

Every order placed with Roolerrad undergoes a rigorous quality validation process to ensure the performance and safety of our fitness and massage equipment before dispatch.
Processing Timeline: All orders are processed and prepared for shipment within 2 business days (excluding weekends and statutory holidays).
Fulfillment Confirmation: Upon the completion of our quality check and parcel hand-off to the logistics carrier, you will receive an automated electronic notification containing your unique tracking credentials.

3. Shipping Tariffs and Thresholds

We strive to provide equitable and transparent shipping solutions for our global clientele purchasing fitness and massage equipment:
Standard Delivery: For orders falling below our complimentary shipping threshold, a flat-rate shipping tariff of $5.99 is applied at the point of checkout.
Complimentary Shipping: We are pleased to offer Complimentary Standard Shipping on all individual orders exceeding the value of $45.98.

4. Logistical Projections and Transit Durations

To optimize delivery speed and product availability, Roolerrad utilizes a network of strategic regional fulfillment centers. Estimated transit durations for your fitness and massage equipment are as follows (business days):
  • United States: 7–12 business days
  • United Kingdom / Europe / Canada: 7–15 business days
  • Asia / Oceania / Rest of World: 8–15 business days
Note: These durations represent logistical estimates. Actual delivery may be influenced by external variables such as carrier scheduling, customs protocols, and seasonal shipping volumes.

5. Real-Time Shipment Monitoring

Once your fitness or massage equipment order has been dispatched, a tracking number will be issued to your registered email address. This allows for real-time monitoring of your shipment through our integrated tracking portal or the carrier’s official system. Please note that it may require up to 48 hours for initial tracking telemetry to be updated by the carrier.

6. Fiscal Responsibility for Duties and Customs

Roolerrad operates on a DDU (Delivered Duty Unpaid) basis. The recipient is the importer of record and is solely responsible for all import duties, tariffs, and local taxes imposed by the destination country’s customs authority. These fees are independent of our shipping charges and are determined by the local government regulations of the delivery destination.

7. Protection Against Damage and Logistical Loss

The security and integrity of your fitness and massage equipment are our primary operational concerns. We take all necessary measures to ensure your order arrives in perfect condition.
Transit Damage: Should your fitness or massage equipment arrive with visible damage, compromised functionality, or any defects caused during transit, please contact support@roolerrad.com within 72 hours of delivery, accompanied by clear photographic evidence of the damage. We will expedite a complimentary replacement or a full reimbursement for items damaged during the shipping process.
Stolen or Lost Parcels: Roolerrad is not liable for packages confirmed as "Delivered" by the carrier. If a parcel is marked as delivered but is not in your possession, we recommend initiating an immediate inquiry with the local carrier and inspecting your premises (including secure drop-off locations, mailboxes, or neighbor residences) for the package.