Shipping Policy

Last Updated: July 25, 2025

Thank you for placing an order with Roolerrad. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what you should do if a shipment is delayed or cannot be located.

1. Order Preparation

After an order is received, we generally require approximately 3 business days to verify the purchase, prepare the products, pack the parcel, and transfer it to the shipping provider.

Orders submitted during the weekend will normally begin processing on the following Monday.

2. Delivery Time and Shipping Fee

Following dispatch, the estimated delivery period is 10–20 business days.

A flat shipping charge of $5.99 USD applies to worldwide deliveries.

3. Unexpected Delivery Delays

Delivery may occasionally take longer due to circumstances that are beyond our reasonable control, including customs inspections, transportation disruptions, or delays involving the shipping carrier.

We appreciate your understanding when such situations occur.

4. Shipment Tracking

A Shipping Confirmation email will be sent once your parcel has left the fulfillment facility. This email will contain the tracking number assigned to your shipment.

You may check the delivery status through:

www.17track.net

Tracking records may not become available immediately. Please allow several days for the carrier’s system to register and display the first update.

5. Orders Arriving in Separate Parcels

An order containing several products may be divided into multiple shipments.

This may occur when the products are stored in different warehouses. Sending the items separately allows available products to be dispatched without waiting for the entire order to be collected at one location.

A separate Shipping Confirmation email and individual tracking number will be issued for each parcel.

6. Corrections or Changes to an Order

Requests to change order details must be submitted as quickly as possible, preferably within 12 hours after the order is placed.

This includes requests involving:

A delivery address;
A telephone number;
A product size;
A product color; or
The quantity ordered.

Please email support@roolerrad.com and provide:

Your order number, such as 309SHOP-123331;
The email address associated with the order; and
A clear explanation of the correction or modification required.

Orders may enter processing shortly after they are received. For this reason, we cannot guarantee that a requested change can be completed once fulfillment has started. Nevertheless, our support team will make reasonable efforts to assist.

7. Unsuccessful Delivery Attempts

When the carrier is unable to complete delivery, it may leave a delivery notice or transfer the parcel to a nearby post office or collection location.

Please contact the local delivery provider first and provide your tracking number to request further information.

Should the issue remain unresolved, you may contact our support team for assistance.

We are not responsible for parcels returned because the customer supplied an incorrect address or failed to collect the shipment within the period specified by the carrier.

8. Shipments Taking Longer Than Expected

When a parcel appears delayed, please review its tracking history before contacting us.

Review the Latest Tracking Event

Check the date of the most recent carrier update.

When the tracking record has changed within the previous 7 days, the parcel is generally still moving through the delivery network.

Contact Us After Seven Days Without an Update

When tracking information has shown no new activity for more than 7 days, email support@roolerrad.com.

Please include:

Your order number, such as 309SHOP-1128; and
The email address used to place the order.

Our team will review the shipment information and assist with the next steps.

9. Lost or Stolen Shipments

When a parcel may have been lost, we will work with the relevant shipping provider to investigate its location and delivery status.

Parcels Confirmed Lost in Transit

When the carrier’s investigation officially confirms that the parcel was lost during transportation, we will provide a replacement order at no additional charge.

Parcels Marked as Delivered

This policy does not cover packages that are missing or stolen after the carrier’s tracking system confirms successful delivery to the address provided with the order.

When tracking displays Delivered but the parcel cannot be found, please check with:

Other members of your household;
Neighbors;
Building reception; or
Building management.

You should also contact the local delivery provider for further delivery details.

10. Shipping Locations

Delivery Destinations

We provide shipping to destinations worldwide.

In the uncommon event that delivery is unavailable in a particular country or region, we will contact the customer as soon as possible.

Fulfillment Origins

Our primary facilities may be located in the United States, Canada, Australia, and the European Union.

We also work with selected manufacturers and fulfillment partners. Certain orders may therefore be shipped directly from a partner’s facility.

11. Important Shipping Conditions

By submitting an order, you acknowledge and accept the following conditions.

Delivery Estimates

All processing and shipping periods stated in this policy are estimates rather than guaranteed delivery dates.

We are not responsible for delays resulting from customs procedures, carrier operations, or other events outside our reasonable control.

Customs Charges, Import Duties, and Taxes

The customer is responsible for customs fees, import duties, taxes, or similar charges imposed by the authorities of the destination country.

These amounts are not included in the product price or shipping charge.

Correct Delivery Information

Customers must provide a complete and accurate delivery address when placing an order.

We are not responsible for parcels that are lost, misdirected, delayed, or returned because incorrect or incomplete address information was submitted.